Redesigning the app flow of the MyStop Application!

This site was used to create a solution to the JMU MyStop app within the HDPT organization. This redesign was to focus on helping students navigate through the application better than before. This focused on improving the search engine, finding directions, and improving the bus routes for the user exerpience. The Final Site can be viewed Here.

Problem and Vision

Problem

MyStop is a popular application that everyone uses to know the schedule and routes of the HDPT buses in their area. It is a simple application that anyone can use. Although it is a straight forward app that tells the individual when and where the next bus stop will be, I believe that there are some issues with the flow of the application that hinders the users experience. Particularly, the search engine within the app. I believe that there could be some improvements made within the search engine feature within the app to help individuals with directions/locations.

Vision

The goal of this re-design was to collect and research as much data of student experiences with the MyStop application. Mainly regarding finding directions, bus routes, and more. The plan to ask students to participate in a survey of their experiences with the application and create mockups and design for the navigation throughout the app.

Design Question

"How might we improve the experience of finding directions using the search engine on the MyStop app?"

App Flow Re-design Final Site. Learn More

Design Process

User Research

The participants that I have interviewed were twenty five James Madison University students who actively use the MyStop app. They were asked to fill out a Google Survey that I have created to gain some information of what features they mainly use within the MyStop app. Although I was not able to meet these students in person, their answers has given me strong insights about the MyStop app.

Redesign

From the mockup, I have focused on the bus routes as if you were a JMU student. When searching for directions, you would simply type two locations to get from point A to point B. After entering your desired location, the app will generate the best method of bus routes within your area to give you directions of how to get to your desired location. It will give you a step by step process of which bus to take and what time they will be arriving at that stop. Instead of it originally transferring you to your web browser to Google Maps, this will take place within the app, making the process less complex. Although it is a simple change, it can improve the experience of the user much more than it was before.

Mockup Wireframe